Who is responsible
Cronos Group Limited, incorporated in Hong Kong, is the operator of this website and is responsible for the personal information collected for its website and enquiry purposes. Our registered office is 66/F., The Centre, 99 Queens Road Central, Central, Hong Kong.
For a privacy enquiry, contact info@cronosgroup.net with ‘Privacy enquiry’ in the subject line. This policy concerns website visitors and business correspondence. Processing carried out to deliver a contracted communications or technology service is addressed separately in the relevant service and privacy arrangements.
Information connected with an enquiry
When you contact us by email or through an enabled enquiry form, the information may include your name, company, work email address, enquiry type and the details you choose to provide. Correspondence can also include subsequent messages and information needed to understand your requirements.
Please provide only information relevant to the enquiry. Do not include passwords, identity documents, payment-card details or sensitive personal information. If you provide another person’s business contact details, make sure you are entitled to do so and direct them to this policy.
Providing enquiry information is voluntary. Without sufficient contact details and information about your request, we may be unable to respond meaningfully. An enquiry is not a marketing subscription or an agreement to purchase services.
Why the information is used
Enquiry information is used to understand and respond to your request, discuss relevant services and maintain the resulting business correspondence. Technical request information is used to deliver and protect the website, diagnose faults and prevent misuse.
Where applicable data-protection law requires a legal basis, responding to business enquiries and securing the website are considered in relation to our legitimate interests in conducting and protecting our business, subject to the rights and interests of the people concerned. Other processing may be necessary to comply with a legal obligation or to take requested steps towards a contract where that basis applies. Any activity requiring consent must be explained separately; submitting an enquiry does not provide blanket consent to unrelated uses.
Website technology and service providers
Website delivery involves technical information such as an IP address, requested page or resource, request time and browser information. The Cookie Notice explains the distinction between website delivery, browser storage and measurement technologies.
Information supplied in correspondence is used by the people handling your enquiry and the communication-service providers needed to deliver and manage that correspondence. Where another business needs to become involved, the relevant service or business relationship should be clarified before information is passed onward. Information may also be disclosed where required by law or necessary to address a legal claim.
Cronos Group Limited is based in Hong Kong. Contacting us can involve the transfer of information to Hong Kong. Website and communications providers can also process information in other countries. Please contact us for information about the arrangements relevant to your enquiry.
Keeping information
We retain business correspondence for the purposes of responding to an enquiry, maintaining an active business relationship and meeting applicable legal requirements. In deciding whether information is still needed, we consider whether the matter remains active, the nature of the business relationship and any requirement to establish or defend legal claims.
Correspondence, notification copies, technical logs and backups may follow different retention and deletion processes. Deleting one record does not necessarily remove every separate copy immediately. You may contact us about information that you believe is no longer needed.
Your requests and rights
You may contact us to ask about the personal information held about you and to request access or correction. Depending on the law that applies, you may also have rights to request deletion, restrict or object to processing, receive certain information in a portable form, or withdraw consent where processing relies on it. These rights are subject to the conditions and exceptions in the applicable law.
We may need proportionate information to verify that a request concerns you. Please do not send identity documents unless an appropriate verification method has first been agreed.
You may raise a concern with the relevant data-protection authority. In Hong Kong, this is the Office of the Privacy Commissioner for Personal Data. Where another jurisdiction’s data-protection law applies, its complaint rights remain available.
Changes and contact
We may update this policy when the website or its information-handling arrangements change. Questions can be sent to info@cronosgroup.net or by post to the registered office above.